Resources

Spare Part and Aftersales Resources by MARKT-PILOT
Blog

Enhanced Access Management & Elite Communication: MARKT-PILOT's New Product Features

In this blog, we outline the latest usability updates to our tool.

Blog

Key to Delivering an Exceptional Customer Service Experience

In the realm of manufacturing, customer service has transitioned from being an optional value-add to an essential necessity.

Blog

Perfecting Your Customer Excellence Strategy

Discover the key elements of a robust customer excellence strategy in machine manufacturing, emphasizing customer experience, feedback, focus,...

Blog

The Smart Services Revolution in Machine Manufacturing: Insight into a Future Model

In a recent interview, Albert Gorlick from Synctive and Tobias Rieker from MARKT-PILOT provide exciting insights into the world of smart services in...

Interview

From Amazon and Digital Pricing: Interview with Frank Frohmann

Learn how machine manufacturers can profit from these business models and adapt these approaches to their strategy.

Blog

Resilience in Machine Manufacturing Through Parts Business

Discover how machine manufacturing companies can enhance their resilience and drive revenue through market-based parts pricing.

Blog

German Machine Manufacturing Summit 2023: Record Participants & Innovations in After Sales in the Industry

The Maschinenbau-Gipfel is the focal point for machine manufacturing in Germany and provided a platform for intensive discussions, innovative ideas,...

Blog

The Parts Summit 2023 Experience

The atmosphere at Parts Summit was nothing short of electrifying. It was more than just a networking event; it was a confluence of minds, where...

Blog

Deep Dive into Smart Manufacturing

In an era defined by rapid technological advancements, industries across the globe are undergoing a profound transformation.

Blog

Future Services: A Night of Inspiration, Innovation, and Connection

For the first time ever, we hosted an event in North America, and what better backdrop than the iconic skyline of Chicago from the rooftop of our...

Podcast

Tim Geyer on Pricing Podcast: Rethinking Cost-Plus: The Journey to Market-Based Pricing

Tim Geyer discusses market-based pricing on the latest episode of the Professional Pricing Society's Podcast: Rethinking Cost-Plus: The Journey to...

Interview

Innovation and AI as the Key to Sustainable After Sales Service

In a recent interview with KVD, MARKT-PILOT CEO, Alex Morbe, discusses the challenges and opportunities facing the machine manufacturing industry in...

Blog

Learn How to Manage Sustainability in After Sales for Corporate Success

Explore the intersection of sustainability and machine manufacturing's after sales. Learn strategies for a greener future.

Blog

How to Leverage Web Data to Grow Your Aftermarket Business in 2024

The aftermarket parts industry plays a critical role in the success of many businesses, providing essential components and support to customers after...

Blog

Market Intelligence in Spare Parts Management: VDMA Interview with Tobias Rieker

The VDMA Baden-Württemberg conducted an interview with Founder, Tobias Rieker and synthavo on intelligent solutions in the spare parts business in...

Blog

Machine Manufacturing Orders Decrease Significantly

The importance of after-sales and the spare parts business in machine manufacturing.

Blog

Game-Changing Insights: Syncron & MARKT-PILOT LinkedIn Live Explores Market-Based Pricing

Tim Geyer, Managing Director of North America, recently joined industry experts from Syncron to break down all things market-based pricing.

Blog

Hidden Potentials: Making the Pricing Iceberg in the Spare Parts Business Visible and Raising Hidden Sales Opportunities

Discover sales potential in the spare parts business with MARKT-PILOT and make the pricing iceberg visible. More turnover and customer satisfaction.

Podcast

Alex Morbe @KVD Service Podcast: Market-Based Parts Pricing in the Machine Manufacturing Industry

Alex Morbe interviewed on the KVD Service Podcast about market-based spare parts pricing in machine manufacturing. Listen to the episode now.

Blog

Proactive After Sales: Kärcher Relies on Market-Based Parts Pricing

Discover how Kärcher Municipal GmbH revolutionizes after sales pricing with automated market research, embracing digital efficiency in manufacturing.

Blog

Revolutionizing Field Service: Key Insights from FSPS 2023

Get key insights from Field Service Palm Springs on AI, AR, data management, and more. Stay adaptable and build personal relationships for success.

Blog

Communicating Price Adjustments

The PRICERADAR identifies opportunities in your parts pricing - realizing these potentials means adjusting prices. Learn how to successfully...

Blog

AI Meets Machine Manufacturing: How to Improve Efficiency and Sustainability with Market Data

Unleash the potential of AI in machine manufacturing: boost efficiency, enhance quality, promote sustainability and drive innovation.

Blog

CONEXPO Takeaways

CONEXPO-CON/AGG is North America's largest construction trade show and took place in Las Vegas, NV last week from March 14-18th.

Blog

The Future of Service: 3 Key Facts from the Aachener Service Conference in Germany

3 key topics, 8 hours, 20 presentations: Here are the issues that are currently shaping service in Germany.

Blog

The Latest Updates to Our PRICERADAR Tool

These new features make it easier for users to work with PRICERADAR and unlock their spare parts pricing opportunities.  

Blog

Utilizing Existing Opportunities in Your Spare Parts Business

The slowdown in economic growth in 2023 may create challenges for OEMs in many industries.

Blog

10 Ways to Determine the Value of a Parts Pricing Software

When it comes to running a sustainable spare parts business, determining the value of a parts pricing software is a crucial step.

Interview

AI, Machine Manufacturing & Software in Service – Interview with MARKT-PILOT founder, Tobias Rieker

Interview with MARKT-PILOT founder, Tobias Rieker: Software, Artificial Intelligence and Service in Mechanical Engineering.

Blog

Gain Market Share with Intelligent Price Reductions

In order to remain competitive with spare parts price fluctuations, machine manufacturers need to align their parts pricing strategy with the market.

Blog

Market-Based Pricing as a Driver of Success in the Spare Parts Market

In a networked & digital world, markets are becoming increasingly transparent and accessible, including the global procurement and sales market for...

Blog

Most Common Questions on PRICERADAR: Our Solution for Part Pricing & Lead Time Intelligence

Fully understanding any new software platform before integrating it into your organization is extremely important.

Blog

Overview of Parts Pricing Strategies

Competing in today's marketplace requires a parts pricing strategy that is in line with what the market will bear and consistent with a company’s...

Blog

Why Prioritize Growing Your Parts Business?

For OEM manufacturers, the parts department is an important profit center as it's often a high-margin, high-growth area. Grow your parts business in...

Blog

Importance of Market-Based Pricing in Times of Economic Uncertainty

Throughout this 2022 and post-COVID-19 pandemic, we have seen inflation rates rise to levels higher than we’ve experienced in decades.

Survey

Survey Says: IMTS 2022 Spare Parts Distribution Questionnaire

We polled spare parts professionals at IMTS 2022, asking what the most important trend impacting spare parts distribution in 2023, & how analytics...

Blog

How Machinery OEMs Can Strengthen Spare Parts Distribution in 2023

Increased uncertainty and supply chain shocks have threatened OEM's new business, manufacturers need to strengthen their spare parts distribution in...