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Spare Part and Aftersales Resources by MARKT-PILOT
Blog

Enhanced Access Management & Elite Communication: MARKT-PILOT's New Product Features

In this blog, we outline the latest usability updates to our tool.

Blog

Key to Delivering an Exceptional Customer Service Experience

In the realm of manufacturing, customer service has transitioned from being an optional value-add to an essential necessity.

Blog

Perfecting Your Customer Excellence Strategy

Discover the key elements of a robust customer excellence strategy in machine manufacturing, emphasizing customer experience, feedback, focus,...

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The Smart Services Revolution in Machine Manufacturing: Insight into a Future Model

In a recent interview, Albert Gorlick from Synctive and Tobias Rieker from MARKT-PILOT provide exciting insights into the world of smart services in...

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Resilience in Machine Manufacturing Through Parts Business

Discover how machine manufacturing companies can enhance their resilience and drive revenue through market-based parts pricing.

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German Machine Manufacturing Summit 2023: Record Participants & Innovations in After Sales in the Industry

The Maschinenbau-Gipfel is the focal point for machine manufacturing in Germany and provided a platform for intensive discussions, innovative ideas,...

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The Parts Summit 2023 Experience

The atmosphere at Parts Summit was nothing short of electrifying. It was more than just a networking event; it was a confluence of minds, where...

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Deep Dive into Smart Manufacturing

In an era defined by rapid technological advancements, industries across the globe are undergoing a profound transformation.

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Future Services: A Night of Inspiration, Innovation, and Connection

For the first time ever, we hosted an event in North America, and what better backdrop than the iconic skyline of Chicago from the rooftop of our...

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Learn How to Manage Sustainability in After Sales for Corporate Success

Explore the intersection of sustainability and machine manufacturing's after sales. Learn strategies for a greener future.

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How to Leverage Web Data to Grow Your Aftermarket Business in 2024

The aftermarket parts industry plays a critical role in the success of many businesses, providing essential components and support to customers after...

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Market Intelligence in Spare Parts Management: VDMA Interview with Tobias Rieker

The VDMA Baden-Württemberg conducted an interview with Founder, Tobias Rieker and synthavo on intelligent solutions in the spare parts business in...