Global Parts & Service Report 2025: First Insights Available

With growing pressure on new machinery sales, the parts and service business is stepping into the spotlight. What used to be an afterthought is quickly becoming a strategic pillar for revenue growth and long-term profitability. But are OEMs adapting fast enough to rising expectations and market shifts? Are companies fully leveraging their aftermarket in today’s changing market?

The Global Parts & Service Report 2025, developed by MARKT-PILOT, explores these questions and more. It combines insights from a survey of over 250 industry experts with exclusive market data from MARKT-PILOT to deliver a clear picture of what is moving the aftermarket and what separates top performers from those playing catch-up. The executive summary of the report is now available.

Table of Contents:

• Where Is the Industry Headed?
• Ready to Strengthen Your Aftermarket Business?
• Download Executive Summary: Global Parts & Pricing Report 2025

Where Is the Industry Headed?

Is your pricing strategy still working? Are you confident your supply chain can keep up with rising customer demands? And what role will AI and automation actually play in parts pricing, availability and customer service?

These aren’t abstract questions. They’re core aspects to surviving and thriving in 2025’s highly competitive aftermarket.   

Pricing and Supply Chain Pressure

Price competition is real, as evidenced by the fact that over 58% of the 250+ industry experts surveyed identified "price competition" as a major threat to their parts business. This intense competition, our data show an average of 12 competitors per non-genuine spare part, renders any overpriced OEM part immediately apparent, prompting customers to seek out lower-cost alternatives.

Our report highlights: Pricing in spare parts is key as it affects profitability, market competitiveness, and customer loyalty for machine manufacturers.   

However, excellent pricing alone isn’t enough if customers can’t get the parts they need when they need them. Recent global disruptions, from the pandemic to tariffs and geopolitical conflicts, have exposed supply chains that are optimized for cost rather than reliability. According to our survey, 44% of companies cited supply chain and inventory issues as the main reason for declining parts sales. To stay successful, manufacturers must strengthen their supply chain resilience for reliable and fast part availability. Nowadays, even B2B customers are unwilling to wait several days or weeks for a critical spare part.

Ready to Strengthen Your Aftermarket Business?

As equipment lifecycles lengthen and new machinery sales face headwinds, spare parts and service revenues are becoming vital profit centers. Yet, two major challenges stand out as decisive for growth and profitability: pricing spare parts correctly and building a resilient supply chain. Our report highlights why mastering these pillars is essential to capture the aftermarket’s rising revenue potential and meet soaring customer expectations. 

Our Global Parts & Service Report 2025 is a one-of-a-kind industry asset that offers an in-depth, data-driven analysis of the parts and service sector in machine manufacturing with actionable recommendations for success in the aftermarket.

Want to learn more? Download the executive summary now and get a sneak peek at what’s to be expected in our Global Parts & Service Report 2025. By downloading, you will make sure to receive the full report after its official release at the PARTS FORUM on June 26^th.