MARKT-PILOT Releases “Global Parts & Service Report 2025”

Chicago, 21. Juli 2025 – MARKT-PILOT, the leading provider of market-driven spare parts pricing software for the machinery industry, has announced the release of its highly anticipated “Global Parts & Service Report 2025.” This comprehensive industry report is now available for free download worldwide at www.markt-pilot.com/en/report.  

In its first edition, the “Global Parts & Service Report 2025” delivers a data-driven, global analysis of the parts and service business in machine manufacturing. The report draws on an exclusive industry survey of over 250 professionals and executives from around the globe, as well as hundreds of thousands of historical and current market data points from the MARKT-PILOT database. It highlights key challenges, success factors, and benchmarks in the parts business, while providing forward-looking insights into the most promising opportunities and developments for the coming years.  

Key Highlights of the Report:  

• Challenges: Identification of the biggest pain points for manufacturers, including digital transformation, price transparency, and customer retention.  

• Success Factors: Practical recommendations for building a future-proof spare parts and service business.  

• Trends: Insights into how digitalization, automation, and data-driven pricing strategies shape the service landscape.  

• Regional Differences: Comparative analysis of North American and European markets, spotlighting differences in competition, customer expectations, and lead times. 

• Customer Perspective: Examination of customer expectations and behaviors regarding service, availability, and pricing.  

• Innovation Potential: Concrete action points for machine manufacturers to sustainably increase their competitive advantage.   

The report is tailored for decision-makers and aftermarket professionals in machine manufacturing who aim to strengthen their service operations and unlock new growth opportunities. Its findings empower companies to align their service and spare parts strategies with market demands and secure lasting competitive advantages. 

“With the Global Parts & Service Report 2025, we are providing machine manufacturers worldwide with a reliable, data-driven foundation for decision-making. Transparency on market prices, lead times, and trends is essential for building a profitable, customer-centric spare parts business.”

Chief Revenue Officer, MARKT-PILOT Steve Fauth

The “Global Parts & Service Report 2025” was first unveiled at the PARTS FORUM in Chicago in late June. This international industry event is recognized as a premier platform for innovation, knowledge sharing, and networking within the machine manufacturing aftermarket, bringing together decision-makers, experts, and market participants annually to discuss the latest trends and strategies. 

About MARKT-PILOT

MARKT-PILOT is a leading provider of software for market-based spare parts pricing in machine manufacturing. The solutions enable OEMs to conduct precise market price research, automated price recommendations, and optimized strategies. Customers benefit from increased sales, margins and customer satisfaction in their parts business. Headquartered in Stuttgart and with offices in Chicago, Milan and Stockholm, MARKT-PILOT supports around 200 machine manufacturers worldwide. The company employs more than 150 people and received Series A funding of EUR 40 million in 2024. MARKT-PILOT's technology is based on many years of industry experience and offers comprehensive market transparency for spare parts. www.markt-pilot.com   

Press Contact:

MARKT-PILOT GmbH 

Carsten Lüdtge 

PR-Manager 

pr@markt-pilot.com