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About KVD

Founded in 1982, the service association KVD e. V. is Europe's largest and most important professional association for experts and junior staff in the service sector. It supports specialists and managers in shaping their professional customer service. Through networking events, training and continuing education, and the integration of the latest research findings, members gain a decisive edge in knowledge and thus in the market.


As a member of the KVD, MARKT-PILOT actively participates in the events of the KVD and its sister associations in Switzerland (SKDV) and Austria (KVA) and also promotes other joint activities and a constant exchange with the association and its members.

Alena Heinle

Alena Heinle

E-Mail: Alena.Heinle@markt-pilot.com
Telefon: +49 163 534 8040