Stuttgart/Chicago, August 13, 2026 - MARKT-PILOT, the leader in Pricing Performance for industrial manufacturers, today announced that Johannes Muschal has joined as Vice President Customer Operations. Muschal, who most recently served as Chief Revenue Officer at Seven Education, brings revenue leadership to a newly consolidated function uniting Customer Success, Customer Support, and Professional Services. The move signals a strategic priority: how customers adopt MP ONE™ determines how MARKT-PILOT grows.
In his role, Muschal owns the entire post-sale customer journey. He is responsible for making implementation and adoption faster and simpler, so manufacturers see measurable results early and can extend MP ONE to more teams and use cases. He consolidates Customer Success, Support, and Professional Services under one leader, eliminating handoffs that delay time-to-value for industrial manufacturers managing complex pricing operations.
Muschal joins MARKT-PILOT at a pivotal time for industrial manufacturers, as AI and rapidly changing global markets increase the need for agile pricing strategies and operational resilience.
Muschal has 14 years of experience in enterprise B2B SaaS, most recently as Chief Revenue Officer at Seven Education, where he owned the entire customer journey across Sales, Customer Success, Marketing, Delivery, Enablement, and Revenue Operations. Before that, he spent six years at Tacton, scaling the Swedish software platform from regional player to global leader with operations across Europe, the United States, and Latin America. He started in customer delivery, advanced to Senior VP Customer Services overseeing global implementation and services sales, then led Tacton's DACH regional expansion. In each of those roles, he led the teams that customers work with after the contract is signed, from implementation and training through day-to-day support.
Muschal’s immediate priorities include restructuring how customers move through onboarding and adoption, strengthening Customer Success and Support teams to accelerate time-to-value, and embedding direct customer feedback into product and service decisions. His focus is on outcomes that matter to manufacturers: implementation speed, measurable ROI, and the confidence to expand into new use cases.
Muschal's appointment reflects MARKT-PILOT's continued investment in helping industrial manufacturers maximize value from MP ONE while advancing the company's vision of Pricing Performance.
About MARKT-PILOT
MARKT-PILOT makes pricing effortless for industrial manufacturers. MP ONE is the pricing performance platform that unifies market intelligence, pricing decisions, and performance measurement to help teams improve net price realization, protect margin, and drive profitable growth. Trusted by 200+ industrial manufacturers worldwide, MARKT-PILOT is headquartered in Stuttgart with additional presence across Europe and North America. www.markt-pilot.com
Press Release Johannes Muschal_PDF