Value Spotlight: Our Customers Inspire Our Journey

Meet Fabio, our Senior Account Executive. For him, customers' challenges and insights are at the heart of everything we do at MARKT-PILOT. Seeing our customers succeed is a constant reminder of why we do what we do—our journey begins with our customers and grows alongside them. 

In your own words, what does our company value "Our Customers Inspire Our Journey" mean to you, and why do you think it’s important?

As a salesperson, I am genuinely invested in understanding our customers’ challenges and finding ways MARKT-PILOT can make their lives easier. Our products can only thrive if they truly address our customers’ real needs. That’s why creating value for our customers is so important—it drives everything we do. 

Can you share a specific moment where you felt proud to see this value in action—either in your work, in your team, or across the company?

Within the Sales Team, we frequently collaborate with Customer Success, Product and other colleagues to discuss what our software should do to deliver the best results for our customers. These discussions are countless, and I feel proud that everyone cares and actively contributes. It’s inspiring to see that level of dedication. 

How does "Our Customers Inspire Our Journey" shape the way you approach new challenges or opportunities?

This value guides how I prioritize opportunities. The “customer first” mindset is always top of mind—even when facing internal tasks or challenges, it helps me focus on what matters most and drive progress. 

If this value were a person, how would you describe its personality?

Very demanding ;) But also approachable, open to discussion, eager to embrace new challenges, and not afraid of making mistakes.